Edgware Flowers Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Edgware
At Edgware Flowers, we stand by our promise to deliver only the freshest blooms to households and businesses in the Edgware area. As your trusted local florist, customer satisfaction and flower freshness are central to everything we do. Every bouquet is expertly arranged and dispatched to guarantee that your floral gift arrives fresh, vibrant, and exactly as ordered.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not in the best possible condition, please contact us as soon as possible on the day of receipt. Our team will request clear photographs of the arrangement and packaging to help us assess the situation swiftly. Once received, we will review your claim and offer a suitable solution, including a replacement bouquet or a full refund, based on the extent of the damage.
Freshness Window & Quality Assurance
Edgware Flowers guarantees the freshness of our floral arrangements for a minimum of 5 days from the time of delivery, provided they are cared for according to our instructions (such as trimming stems, changing water, and keeping flowers away from direct heat). If you believe your flowers did not meet this standard, please notify us within this freshness window. We are proud to source the best flowers in Edgware and strive to resolve any concerns promptly.
Refunds & Replacements
Your satisfaction is extremely important to us, and we offer both refund and replacement options depending on the situation:
- Refunds: If your order arrives significantly damaged or does not meet our freshness guarantee, we will issue a full or partial refund to your original payment method once we have assessed the issue.
- Replacements: In many cases, we are happy to resend your arrangement at no additional cost, ensuring you receive what you originally ordered to enjoy the beautiful flowers as intended.
To arrange a refund or replacement, please provide us with all relevant details of your order and photographic evidence (if applicable) within the stipulated time frames.
Complaints Process
While we endeavour to exceed your expectations, we understand that sometimes things can go wrong. Should you have a complaint about your flowers or our service, please reach out to us as soon as possible. Your complaint will be acknowledged within one working day, and we will aim to reach a fair resolution quickly and transparently. Please include any relevant order details and supporting photos to help us serve you better.
Our Commitment as Edgware’s Trusted Local Florist
We are proud to be a trusted local florist, serving Edgware's communities, businesses, and families with fresh, high-quality flowers. Our reputation is important to us—we value each customer and take any return, refund, or complaint seriously. Thank you for choosing Edgware Flowers for your floral needs; your satisfaction is our top priority.
If you have any concerns or queries about our returns, refunds, or complaints policy, please don't hesitate to get in touch. We are here to help and always strive to make things right when issues arise.
