Edgware Online Flower Delivery Terms - Edgware Flowers Policy

Terms & Conditions for Online Flower Delivery – Edgware Flowers

Introduction

Welcome to Edgware Flowers. We are pleased to provide premium flower delivery services to customers throughout Edgware and the surrounding areas. These Terms & Conditions set out the rules for your use of our website and the purchase of our products, specifically designed for our online flower delivery service. By placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not accept these terms, please refrain from using our services.

Scope and Applicability

These Terms & Conditions apply to all transactions made via Edgware Flowers’ website for flower delivery within Edgware and the adjoining locations. Whether you are sending flowers to a loved one, a business, or any other recipient within our service area, these terms govern your use of our online portal and the associated services.

Order Process

When you place an order for online flower delivery in Edgware, the process is straightforward to ensure a seamless experience:

Product Selection: Browse our curated collections of bouquets and floral arrangements, each designed for various occasions and preferences.
Ordering: Select your preferred product(s), add your chosen delivery date, and provide recipient details, including the address and any special instructions.
Order Confirmation: A summary of your order will be shown prior to checkout. You are responsible for reviewing this information for accuracy, including product selection, delivery date, recipient address, and personal messages.
Completion: Submit your order by completing the secure online payment. An order confirmation will be displayed onscreen and emailed to you for your reference.
Processing: Orders are processed according to the delivery slot and product availability. We reserve the right to substitute flowers or packaging of equal or greater value if specific items are unavailable.

It is your responsibility to ensure that correct and complete information is provided for successful and timely delivery.

Payments

Payment for all orders must be made at the time of ordering through our website. We accept a range of secure payment methods, including major debit cards, credit cards, and other secure payment platforms as indicated at checkout. All payments are processed in British Pounds Sterling (GBP).

Upon successful payment, you will receive an email confirmation containing your order details and payment receipt. Prices displayed on the website are inclusive of VAT and any applicable taxes unless otherwise stated. Delivery charges, if any, will be clearly stated during the checkout process.

In the event of payment failure, your order will not be processed. We recommend verifying your payment details and ensuring sufficient funds prior to order submission.

Delivery Policy

Edgware Flowers specialises in prompt, reliable online flower delivery to Edgware and the surrounding areas. We make every effort to fulfil deliveries on the requested date, subject to events beyond our control. Delivery times are not guaranteed unless explicitly stated otherwise during checkout.

Deliveries will be made to the address specified in your order. If the recipient is unavailable at the time of delivery, we will attempt to leave the bouquet in a safe place or with a neighbour where possible. It is important that you provide accurate contact information to help us fulfil delivery successfully.

We will notify you should any issue arise with delivery. Edgware Flowers cannot accept liability for failed deliveries due to incorrect information or where recipients are unavailable, nor for delays outside our reasonable control (such as extreme weather or transport disruptions).

Cancellations and Amendments

You may request to cancel or amend your order by contacting us as soon as possible after booking. Changes or cancellations can only be accommodated if sufficient notice is given and if the order has not already been prepared or dispatched.

Cancellations and amendments are possible up to 24 hours prior to the scheduled delivery date for standard orders. Orders placed for same-day or next-day delivery are processed immediately and cannot usually be cancelled or amended after placement due to the perishable nature of flowers and the swift preparation and dispatch process.

If you wish to cancel an order within the allowable timeframe, we will issue a refund to your original payment method, minus any non-refundable charges incurred (where applicable). For amendments, we will do our utmost to accommodate your request, though cannot guarantee all requested changes.

Product Quality and Substitution

At Edgware Flowers, we pride ourselves on providing fresh, high-quality flowers. Due to the seasonal and perishable nature of flowers, some products may vary from the images displayed on our website in colour, variety, or packaging. Where specific flowers are unavailable on the chosen delivery date, we reserve the right to substitute with those of equal or higher value, maintaining the overall style and value of your chosen bouquet or arrangement.

If you receive a product you believe to be defective or unsatisfactory, please notify us within 24 hours of receipt. Proof of the product’s condition may be required for investigation and for potential redress such as a replacement, partial refund, or alternative resolution, at our discretion.

Returns and Refund Policy

Given the perishable nature of fresh flowers, we do not generally accept returns. However, if your order arrives damaged, is not as described, or you believe there is an issue with the quality, please contact us within 24 hours of delivery. We may offer a replacement or refund depending on the circumstances and upon confirmation of the issue. Refunds, where approved, will be returned to the original payment method within a reasonable timeframe.

Please note that dissatisfaction due to change of mind or without specific product fault does not generally entitle the purchaser to a refund.

Liability

While Edgware Flowers endeavours to ensure every bouquet is prepared and delivered to the highest standard, we shall not be liable for:

Delays or failures in delivery due to events beyond our reasonable control (including but not limited to extreme weather, third-party delivery issues, and incorrect delivery information provided).
Allergic reactions or other effects arising from contact with flowers or plants.
Damage or loss occurring after successful delivery to the recipient, neighbour, or safe place as specified by you in your instructions.
Indirect, punitive, incidental, or consequential damages arising from the use of, or inability to use, our products or website services.

To the fullest extent permitted by law, our total liability, whether in contract, tort or otherwise, shall not exceed the total amount paid by you for the relevant order. Nothing within these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.

Personal Information and Privacy

We process personal information in accordance with applicable UK data protection law. All information collected for the purposes of order fulfilment and customer communication is handled securely and shall not be used for unrelated purposes unless permitted by law or with your explicit consent.

By submitting your details when placing an order, you consent to us using your information for processing your order, arranging delivery, and communicating order status. Further details on how we process personal data can be found in our Privacy Policy, available on our website.

Intellectual Property

All content shown on the Edgware Flowers website, including text, images, product descriptions, and branding, remains the intellectual property of Edgware Flowers and must not be copied, reproduced, or used for any purpose without our prior written consent.

Amendments to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. All amendments will be effective upon being published on our website. It is your responsibility to review these terms before placing each order, as continued use of our website constitutes acceptance of the latest terms.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with orders or use of Edgware Flowers’ website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Should any provision of these Terms & Conditions be deemed invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

No waiver by Edgware Flowers of any breach of these terms shall constitute a waiver of any subsequent breach.

Contact and Customer Service

If you have any questions about these Terms & Conditions or require further assistance regarding your online flower delivery in Edgware or the surrounding areas, please contact our customer support team through the contact form on our website. We are committed to providing outstanding customer care and will respond to your enquiry as soon as possible.

Note: These Terms & Conditions apply to all customers residing in or ordering for delivery to Edgware and the surrounding areas.